Cancellation and refund policy

Last updated: 15 October 2026

This policy applies to subscriptions for Fizoya sold by Javita Consultancy Private Limited to clinics. Fizoya is a software service; nothing physical is shipped. Patients never pay Fizoya anything, so this policy is about clinic subscriptions only.

1. Free trial

Every new clinic can try Fizo free for 14 days. No card and no payment are needed to start. You can stop at any time during the trial and nothing is charged.

2. Monthly plans

• You can cancel at any time from Settings → Billing, or by emailing support@fizoya.com from the owner's email address.
• Fizo keeps working until the end of the month you have paid for. We do not refund the unused part of a month.
• Moving from monthly to yearly, or from Basic to Growth, takes effect at once; the difference is charged pro-rata for the current period.

3. Yearly plans

• Within 30 days of your first yearly payment you may cancel and receive a refund of the unused full months, calculated at the monthly price for the months used. Example: Basic yearly ₹19,990 cancelled after 20 days → ₹19,990 − ₹1,999 for the month started = ₹17,991 refunded (plus the GST on the refunded amount).
• After 30 days, yearly plans are not refundable, but you can switch to monthly at the next renewal.
• If Fizoya ends your service without a valid reason, we refund the unused months in full.

4. Setup

• There is no setup fee: connecting your WhatsApp number, loading your rate card, FAQ and timings, importing your patient list and training your staff are included in every plan.
• If we cannot connect your WhatsApp number within 30 days for reasons on Meta's side, you may cancel and any plan payment made for the period is refunded in full.

5. If Fizoya is down

If Fizo is unavailable for more than 24 hours in a calendar month because of a fault on our side, we credit those days to your next bill. Outages caused by WhatsApp, Meta, your internet or your phone are not covered.

6. Meta's message charges

WhatsApp message charges are billed by Meta directly to your clinic and are not refundable by Fizoya.

7. Duplicate or failed payments

A duplicate charge or a payment taken after a failed activation is refunded in full within 7 working days of your email.

8. How to ask for a refund, and how it is paid

• Email support@fizoya.com from the clinic owner's registered email, with the clinic name and the reason. We confirm within 2 working days.
• Refunds go back to the original payment method (card, UPI or net banking through Razorpay) within 7–10 working days, and a GST credit note is issued.
• Bank-transfer payments are refunded to the same bank account.

9. Contact

Javita Consultancy Private Limited, Plot No 77, K G N Colony, Ameenapur, Hyderabad, Rangareddy, Telangana 502032, India. Email support@fizoya.com. Phone +91 87122 87999.